Beyond the Bot: Your Strategic Blueprint for Scaling AI in Customer Experience - Powered by Fin by Intercom

Many AI pilots show promise but fail to scale, delivering limited business impact. How do you move from a promising chatbot to an autonomous AI workforce that transforms your customer experience and your bottom line? 

This is not a presentation - it is a hands-on, strategic workshop for leaders tasked with deploying AI that delivers measurable results. 

Powered by Fin by Intercom and led by Declan Ivory, you will learn and apply the AI Agent Blueprint, a proven framework for designing and scaling intelligent AI agents. We will move beyond the hype and focus on the core components of success: defining goals, building decision loops, managing context, and ensuring robust governance. In this workshop, you will move from idea to implementation, and leave with a clear, reusable framework to scale AI confidently and a personalised blueprint to drive immediate business impact.

This is presented by:
1. Declan Ivory, VP, Customer Service, Fin by Intercom

The curation of content and speakers was wholly managed by Fin by Intercom and does not reflect the views of the organisers or its staff.